Reach Out for Professional Support

Throughout your journey on the 👉 Laifaxin platform, we're always here. Whether you have a question, hit a technical issue, or want to share product feedback — reach out anytime. Our support team is at your service.

1. How to Reach Us

We offer multiple channels so you can easily get in touch.

1. 📧 Email Support

Best for: detailed issue write-ups, attachments, non-urgent matters.
Business inquiries: bd@zhijixinxi.com
Technical support: tony@zhijixinxi.com
Hours: weekdays 9:00 – 18:00 (GMT+8)
✅ We promise a reply within 24 working hours.

2. 📱 WeChat & Phone Support

Best for: urgent issues, instant chat, dedicated service.
WeChat / Phone: 17091913071 (Apan)
Hours: weekdays 9:00 – 18:00 (GMT+8)
✅ When adding on WeChat, please note your company and name so we can give you more tailored service.

Apan WeChat QR code

Image: Apan's WeChat QR code

3. 🌐 Official Community & Forum

Best for: user chat, experience sharing, feature discussion, latest updates.
WeChat Official Account: search "Laifaxin" or scan the QR code below for the latest updates and product news.

Laifaxin official WeChat account QR code

Image: Laifaxin official WeChat account QR code

Google Maps community group: scan the QR code below to join, share Google Maps tips with other users.

Google Maps community group WeChat QR code

Image: Google Maps community group QR code

Foreign Trade Customer Development 🔥 Deal-Closing Group: scan the QR code below to join a foreign-trade elite community — share customer development strategies and close deals together!

Foreign Trade Customer Development deal-closing group WeChat QR code

Image: Foreign Trade Customer Development 🔥 Deal-Closing Group QR code

✅ In these communities, exchange notes with other users; we also occasionally announce product updates and promotions.

4. 📚 Official Resources

Best for: detailed product docs and company news.
Online help docs: https://laifa.xin
Official website: https://laifaxin.com
✅ Everything you need to learn and use 👉 Laifaxin.

4. Before You Reach Out

To help us help you faster, before contacting us:

✅ Be specific: describe your issue in detail — what you did, what the error said, etc.
✅ Prep evidence: screenshots, screen recordings, or concrete examples help a lot.
✅ Search docs first: many common questions are already answered in our 👉 Help Center or 📚 FAQ.

5. Resources

FAQ

❓ Which channel should I use?

Answer: For urgent or simple issues, use live chat. For complex or detailed issues, email or a support ticket works better.
❓ Can I reach you outside working hours?

Answer: Yes — email or open a ticket anytime, and we'll respond on the next working day. Community channels are also a quick way to get help.
❓ Are there rewards for bug reports?

Answer: Yes, we appreciate your help improving the product. For valuable bug reports, we offer thank-yous or rewards based on impact.

Study tips

✅ Search first: try keyword search in our docs / community before asking — your question may already be answered.
✅ Be clear: give context and reproduction steps so we can pinpoint the issue fast.
✅ Be patient: complex issues take time to diagnose — thanks for your patience.

📚 Getting Started: quickly understand 👉 Laifaxin's core features and basic operations.
📚 Common Technical Troubleshooting: troubleshooting paths and solutions for common technical issues.

Permalink: https://laifa.xin/zhinan/contact-us

1. How to Reach Us​

1. 📧 Email Support​

2. 📱 WeChat & Phone Support​

3. 🌐 Official Community & Forum​

4. 📚 Official Resources​

4. Before You Reach Out​

5. Resources​

FAQ​

Study tips​

Related reading​