❓ FAQ · 25 Quick Answers in 1 Screen
💡 What you'll learn: Top questions across 6 key scenarios of Laifaxin — 1-2 sentence answers per question, links for deep dives.
🆘 Didn't find your question? See the bottom 👥 Contact Customer Service, or browse 📚 5-Step Onboarding Flow.
🗂️ Quick Index
| Scenario | Jump To |
|---|---|
| 🚀 Onboarding / Sign Up / Account | → |
| 🔍 Search / Filter (4️⃣ 5️⃣) | → |
| 📇 Save / Verify / Tag (6️⃣ 7️⃣) | → |
| 📧 Mass Send / Templates (8️⃣) | → |
| 📊 Tracking / Auto Follow-up (9️⃣) | → |
| 💰 Points / Benefits / Packages | → |
🚀 Onboarding / Sign Up / Account
Q1 · I'm new, where do I start?
A: Run the 5-step main flow → 📚 Understand Laifaxin in 5 Minutes → Search → Filter → Save → Send → Track. First full run 30-50 minutes; daily operational use 10-20 minutes.
Q2 · How do I sign up / which browser?
A: See 📚 3️⃣ Sign Up & Get Ready · 7,600 Points Gift — claim 3,600 points on sign-up + 4,000 points by adding customer service = 7,600 points. Recommend Chrome / Edge.
Q3 · What core features does the platform support?
A: 6 major modules — AI Database lead generation, AI Lead Scoring batch background check, Customer Management + verification, Mass Email + templates, Email Tracking, Smart Follow-up plans. See 1️⃣ Overview for the full pipeline.
Q4 · How do I add customer service / join the group?
A: See 📚 🎉 Limited-Time Benefits · Add Customer Service WeChat — scan code + note "Laifaxin new user" → customer service adds you to group → claim benefits + ask questions.
🔍 Search / Filter (4️⃣ 5️⃣)
Q5 · Which lead generation tool should I use?
A:
| Your Situation | Recommendation |
|---|---|
| 🌟 Have customer URL (existing customer / peer) | Find Similar (1 URL excavates 10,000 peers) |
| 🤔 Only know what you sell | AI Inference (enter product, auto-generate clusters) |
| 📇 Have specific company name / domain | Company Domain Search / Company Name Search |
See 📚 Detail 1️⃣ · AI Database · How to Search Mass Customers.
Q6 · What's the difference between "Match Score" and "AI Rating"?
A:
- Match Score = number on the right of each row in the search list, a pre-filter score computed live from search conditions
- AI Rating = 0-100 score from AI deep evaluation after you actively check + submit (viewed in AI Rating list)
Just looking at list numbers ≠ AI Rating. To get a high-quality list, you must actively run an AI Rating task. See 📚 Detail 2️⃣ · AI Lead Scoring · How to Filter Imprecise Customers.
Q7 · How to scale "10,000 prospects" further?
A: Use scaling expansion — pick 3-5 "particularly ideal-looking customers" from the 10,000, click Find Similar on each → tens of thousands → hundreds of thousands. See 📚 Detail 1️⃣ · AI Database · How to Search Mass Customers.
Q8 · How many points does AI Rating cost?
A: Usually 1 point per company (varies by package). Cost-saving approach: First batch-submit all thousands or tens of thousands of search results to AI Rating (30 seconds), then save only the 80+ scoring high-match ones (saving is where most points go). See 📚 🎁 New User Benefits · Point Calculation.
📇 Save / Verify / Tag (6️⃣ 7️⃣)
Q9 · Will saving the same customer multiple times deduct points again?
A: No. Laifaxin has 🛡️ lifetime deduplication protection — the same company / email is only charged once, even when saved across days / across people (Enterprise version). See 📚 Detail 3️⃣ · Save Contacts · How to Save Precise Customers.
Q10 · How do I tag scientifically?
A: Use the Golden Formula: Language - Country - Product/Industry - Supply Chain Role
Example: English-USA-MedicalDevices-Distributor
⚠️ Don't put dates in tags (e.g. 2026Q2), let the Smart Follow-up plan handle date management. See 📚 Detail 3️⃣ · Save Contacts · How to Save Precise Customers.
Q11 · Does Email Verification cost? How much is free?
A: Each submission ≤ 10 emails is completely free, and you can submit unlimited times (small batches in many submissions = free verification of a large volume). Larger batch verification has paid options. See 📚 Email Verification Detail.
Q12 · How accurate is verification?
A: Overall 99%+. Major mailboxes like Gmail approach 100%; a small number of catch-all mailboxes (some Yahoo / AOL) get classified as "❓ Unknown", which is normal — these mailboxes aren't invalid, just can't be verified.
Q13 · How often should I re-verify after verification?
A: Email addresses expire at about 30-40% per year (employees leaving / companies closing / mailboxes shut down). Recommend re-verifying each quarter or before each major mass send.
Q14 · How do I import a local Excel list?
A: One-click import — Contacts → Import Data → choose Excel/CSV/TXT → field mapping → must tag (no tag means you can't find it again) → start. See 📚 How to Import Local Emails.
Q15 · How do I customize fields like "Customer Source"?
A: Laifaxin supports full customer field customization — you can add any field type (text / single-choice / multi-choice / number / date) to extend the contact profile.
📧 Mass Send / Templates (8️⃣)
Q16 · Is it safe to mass send from my own corporate mailbox?
A: ⚠️ Strongly not recommended. Personal / corporate mailboxes sending outreach emails very easily:
- ❌ Burn email reputation (once burned, even daily work emails are affected)
- ❌ Get banned by the provider
- ❌ Damage domain reputation (even affecting company website SEO)
Recommendation: Use Path A · System Channel (Laifaxin sends on your behalf) — zero config, no ban, tens of thousands per day. See 📚 Detail 4️⃣ · Smart Follow-up · How to Automate Marketing.
Q17 · How to choose between Path A System Channel vs Path B Own Mailbox?
A:
| Scenario | Which to Choose |
|---|---|
| 🆕 New user / new product / large batch / fear of ban | Path A · System Channel (recommended ⭐⭐⭐⭐⭐) |
| 📨 Have a long-warmed foreign trade mailbox + small volume (≤ 50 emails/day) + want direct reply | Path B · Own Mailbox |
See 📚 Detail 4️⃣ · Smart Follow-up · How to Automate Marketing.
Q18 · Max emails per day from a personal mailbox?
A: Recommend ≤ 50 emails / day. Going over starts burning mailbox reputation; new mailboxes especially need to ramp up carefully. To send tens of thousands → use Path A System Channel.
Q19 · Does my computer need to stay on during mass send?
A: No. All mass sending runs on cloud servers — once you submit the task, you can close the browser / shut down the computer, the task completes on schedule.
Q20 · Will recipients see other recipients' email addresses?
A: No. Laifaxin uses "mass send with individual display" by default — each email is sent independently, each recipient only sees their own email address. Professional + private + doesn't get blacklisted for CC misuse.
Q21 · How do I personalize the greeting for each recipient?
A: Use the Variables button at the top of the editor (don't type ${xxx} manually) to insert fields (surname / first name / company / title ...) — when mass sending, each person's field is auto-replaced with their own data. See 📚 Email Templates.
📊 Tracking / Auto Follow-up (9️⃣)
Q22 · What data can Email Tracking show?
A: Each email / each open / each click has an event with time / behavior (read/click/download) / IP-city-country / carrier / device / recipient. See 📚 Detail 4️⃣ · Smart Follow-up · How to Automate Marketing.
Q23 · Read rate is ridiculously high (80%+), is it real?
A: ⚠️ Mostly fake reads from Apple Mail Privacy Protection (iOS 15+ default-on, preloads tracking pixels in all emails, all counted as "read").
To see real intent: Switch to the 🔗 Link Clicks Tab — that's real customer behavior.
Q24 · Will Smart Follow-up keep sending? Should I enable auto-stop on reply?
A: Smart Follow-up has an "Auto-Stop on Reply" toggle, recommend disabling it — because many "replies" are OOO (Out of Office · auto-reply) / polite "got it thanks" / greetings, and auto-stopping the entire plan instead loses the lead generation window.
✅ Correct approach:
- Disable "Auto-Stop on Reply", let the plan run on the Day 0/3/7 cadence
- Once a real substantive conversation starts, manually switch status to
🟢 Inquired - Use the status pipeline (New → Followed Up → 🟢 Inquired → 📦 PI Sent → 💰 Closed) to manage subsequent cadence
⚠️ Use single-domain limit ≤ 3 emails/day as the safety net against over-contact, more reliable than "auto-stop on reply".
See 📚 📧 Smart Follow-up Plan.
Q25 · What are normal read / reply rates for foreign trade outreach emails?
A: Industry benchmarks:
| Metric | Normal Range | Notes |
|---|---|---|
| 📤 Send success rate | > 80% | No bounces, no rejections |
| 📬 Delivery rate | > 90% | Inbox (not spam) |
| 👀 Read rate | 7-15% | Typical for cold outreach |
| 💬 Reply rate | ~ 0.5% | 1 inquiry per 200 emails |
Lower than this → likely mailbox reputation / template content / email list quality issue.
💰 Points / Benefits / Packages
Q26 · How do general points work / how to claim?
A: General points are the product's "internal currency", consumed by actions (search / save / verify / AI rating / send email). New user claim methods:
- ✅ Self-claim after sign-up: 3,600 points
- ✅ Add customer service base reward: +2,000
- ✅ Add customer service invite top-up: +2,000
- 🔥 = 7,600 points new user benefit
See 📚 🎁 New User Benefits · Upgrade Guide.
Q27 · Can 200 RMB really get 25,600 points?
A: Yes. Stacked = sign-up 7,600 + package 12,000 + add customer service first-pay 6,000 = 25,600 points.
⚠️ Two key things: ① Don't use coupon; ② The 6,000 bonus needs manual claim through customer service. See 📚 🎉 Limited-Time Benefits · 200 RMB Gives 6,000.
Q28 · What daily benefits can I claim?
A: 3 daily group benefits (join the group via customer service):
- 📥 Share inquiries: 1-2 inquiries 500 points / 3-4 inquiries 1,000 points / ≥5 extra reward
- 💰 Share water bills: Any real water bill 500 points / time
- 🤝 Invite friends: Both sides get 2,000 on sign-up + 6,000 each on first payment
See 📚 🎉 Limited-Time Benefits · Daily Rewards.
📤 Data Export (Supplementary)
Q29 · How do I export contacts?
A: Contacts → check → Data Operation → Export Data → choose export fields. Max 50,000 per export, exports as .xlsx / .csv.
Q30 · How do I export only contacts with "Valid Emails"?
A: On Contacts page filter by Email Verification Result = Valid → select all → export. Combine with views (see 7️⃣ View Filtering) — once set up, ready next time.
👥 Still Not Resolved? Contact Customer Service
| Method | How |
|---|---|
| 💬 Customer Service WeChat | See 📚 🎉 Limited-Time Benefits · Add Customer Service WeChat |
| 📚 Full Documentation | 👉 zhinan/ Full Manual |
| 🐛 Report bug / suggest feature | Contact customer service → transferred to product team |
📚 Further Reading
- 📚 1️⃣ Understand Laifaxin in 5 Minutes — 5-step main flow overview
- 📚 🎁 New User Benefits · Upgrade Guide — 7,600 / 25,600 / SVIP 96,000
- 📚 🎉 Limited-Time Benefits · Daily Rewards — 5 daily events
- 📚 3️⃣ Sign Up & Get Ready — sign-up / browser / add customer service
- 📚 Contact Us — full contact methods
💡 Learning Tips:
- Hands-on first: Import small test data → run the 5-step main flow once, more effective than reading 10 docs
- Use tags + views: 10,000 contacts without tags = needle in a haystack; views = your common filter slices
- Look at trends not single emails: Read / reply rates are heavily skewed by Apple Mail, watch fluctuations over a week / month
- Keep email hygiene: Verify every quarter (30-40% annual mailbox expiry rate), verify before mass sending is always the right call