💡 Compose Email · Send to Individual Customers (Not Mass Email)
Compose Email = sending an email individually to one or more specific customers, for targeted outreach or single-customer follow-up. Up to 20 recipients per send, with CC / BCC / Send Separately / email tracking / scheduled send.
- Compose Email = precision communication to specific people (1 ~ 20 recipients · manually enter mailboxes · supports CC/BCC)
- Mass Email = large-scale outreach by tag / view (no recipient limit · whole-segment delivery)
→ For a detailed comparison see Q1 · Compose vs Mass Email below
1. Six Marketing Entry Points · Quick-Open Compose
You can reach the Compose interface from 6 scenarios 👇
Entry ① · Email Main Interface
Path: Email → click the 【Compose】 button in the top-left
Entry ② · Contacts List · Hover Over Mailbox
Path: Contacts → hover over an email address → 【Compose】 button
Entry ③ · Contact Details · Send Email Button
Path: Contact details drawer on the right → 【Send Email】 button
Entry ④ · Bulk-Select Contacts · Send
Path: Contacts list → tick multiple customers → top-right 【Send】 button
"Send" and "Mass Send" are two different features:
- Send (Compose Email) — up to 20 people, specific recipients
- Mass Send — batch by tag / view, no 20-person cap
For large-scale outreach, use 📚 Mass Email.
Entry ⑤ · Search Results Page · Compose Email
Path: Company Domain Search → mailbox in customer details → 【Compose Email】 (the system auto-saves the mailbox and opens the editor)
Entry ⑥ · Mass Email Task Details · Send Email
Path: Mass Email → enter a task's details → click a mailbox / tick customers → 【Send Email】
2. Recipients · CC · BCC · Send Separately
1. Add Recipients
- ✅ Supports multiple: enter several customer emails at once, up to 20
- ✅ Smart suggestions: when you type a keyword, the system auto-suggests from Contacts
2. CC · BCC
📧 CC: copy the email to other relevant people (e.g. CC your manager when contacting a customer).
| Action | Steps |
|---|---|
| Enable CC | Click 【CC】 to the right of the recipient field; a new CC row appears |
| Enter mailbox | Type the email addresses to CC |
| Cancel CC | Click 【Cancel CC】 on the right; the CC row disappears |
🔒 BCC: similar to CC but more private — BCC recipients can see To / CC recipients but cannot see other BCC recipients; To / CC recipients cannot see BCC addresses.
3. Send Separately · Each Recipient Gets Their Own
Send Separately is a super-useful feature — it makes each recipient feel that the email is written just for them; they can't see other recipients.
| Action | Steps |
|---|---|
| Enable | Click the 【Send Separately】 button |
| Cancel | Click the 【Cancel Send Separately】 button |
When you want to send similar content (e.g. new product notice) to several customers without letting them know about each other → Send Separately = the best choice.
3. Craft the Email Content Carefully
The body is what wins the customer over. Full capabilities in Compose Email:
| Capability | Description |
|---|---|
| 📝 Rich text editing | Bold / color / paragraphs / lists / quotes / tables |
| 🖼️ Images + attachments | Drag and drop, auto-uploaded |
| 🔗 Hyperlinks | One-click insert; combine with tracking to see clicks |
| 🔄 Variable insertion | {First Name} / {Company} etc. — 1-on-1 also gets bulk personalization |
| 🌍 Multi-language | Send in any language |
👉 Full tutorial → 📚 Email Editing Guide.
4. Five Advanced Features in Compose
1. Email Tracking · See If Customers Open
- Location: tick 【Email Tracking】 at the bottom of the Compose interface
- Effect: see whether the customer reads the email → silently, with no awareness on their side
- Full intro: 📚 Email Tracking
2. Manage Sending Mailboxes
Before composing, 📚 bind a mailbox first; then manage it from the Compose bottom bar in 3 steps:
| Action | Description |
|---|---|
| Select mailbox | Click the bottom mailbox address; pick which one to send from |
| Edit mailbox | Click 【Edit】 to update mailbox config |
| Add mailbox | Click 【Add Mailbox】 to bind a new sending mailbox |
3. Email Signature · Make It Professional
| Action | Description |
|---|---|
| Insert | Click 【Insert Signature】 to open the signature selector / creator / manager |
| Pick a signature | Choose one from the existing signature list; inserted at the email's end |
| Manage signatures | Jumps to Signature Management; see 📚 Email Signature |
| New signature | Same entry as Manage |
Preview — emails look more professional after inserting a signature:
Set Default Signature
Default signature — the signature auto-loaded every time you open Compose. Set it in Signature Management:
Full tutorial → 📚 Email Signature.
4. Read Receipt · Priority
| Feature | Description |
|---|---|
| Read receipt | The recipient's client asks if they want to send a read receipt. If they click "OK" → you receive a notification email |
| Priority | The recipient's client shows a priority marker (⚠️ some providers don't support it) |
Read receipt effect:
5. Scheduled Send · Save Draft
3 action buttons at the bottom:
| Button | Function |
|---|---|
| 🟢 Send | Send immediately |
| ⏰ Schedule | Pick a future date + time; auto-send at that moment |
| 📝 Save Draft | Save to drafts; edit and send later |
Set scheduled time:
- 🇺🇸 US customers → schedule for Beijing time 12 PM (≈ US West early morning; they see it in the morning)
- 🇪🇺 European customers → schedule for Beijing time 3 ~ 5 PM (≈ Europe morning 8 ~ 10 AM)
- 📅 Monday to Friday works best; weekends are weak
📋 Pitfall Summary
| Pitfall | Consequence | How to Avoid |
|---|---|---|
| 🔴 Using Compose for large-scale marketing | Over 20-person limit + no rate control + easily flagged as spam | Use 📚 Mass Email for high volume |
| 🔴 Multiple recipients without "Send Separately" | Customers see each other's emails — looks unprofessional | Always tick 【Send Separately】 for cross-customer sends |
| 🟡 Not ticking Email Tracking | No insight into whether customers open | Tick by default to gauge intent later |
| 🟡 No default signature set | Manually insert signature every time | Set a default in Signature Management |
| 🟡 Scheduled send not by customer time zone | Emails delivered late at night → low open rate | Schedule by customer's local daytime |
| 🟡 CC / BCC mixed up | Using BCC like CC → email addresses publicly exposed | CC = visible to all To/CC; BCC = fully hidden, each BCC sees only themselves (see Q6) |
❓ Frequently Asked Questions (FAQ)
Q1 · What's the difference between Compose Email and Mass Email?
| Dimension | 💡 Compose Email | 🚀 Mass Email |
|---|---|---|
| Delivery method | 1 ~ 20 specific recipients | Batch by tag / view |
| Use case | Targeted outreach / customer follow-up | Large-scale marketing / holiday announcements |
| Manual email entry | ✅ Supported | ❌ Not supported |
| CC / BCC / Send Separately | ✅ Supported | ❌ Not supported |
| Tracking / scheduling | ✅ Supported | ✅ Supported |
Q2 · How many recipients can I send to in one Compose Email?
Up to 20 recipients. For larger outreach, use 📚 Mass Email.
Q3 · What is "Send Separately"?
Each recipient feels the email was sent just to them — they can't see other recipients. Great for sending similar content to multiple customers (e.g. new product notice / price change) without letting them know about each other. Full usage in § 2 - 3 Send Separately.
Q4 · Does email tracking notify the recipient?
❌ No, tracking is silent; recipients receive no notification about it.
Q5 · Can I edit / cancel after scheduling?
✅ Yes. Before actual send time, go to Drafts or the scheduled tasks list to edit or cancel the scheduled send.
Q6 · What's the difference between CC and BCC?
| Dimension | CC | BCC |
|---|---|---|
| Visible to To / CC recipients? | ✅ Yes | ❌ No |
| Can BCC recipients see each other? | — | ❌ No (each BCC only sees themselves) |
| Can they see To / CC? | ✅ Yes | ✅ Yes |
| Typical use | CC to manager / team | Mass send to multiple customers without exposing each other |
→ If you just want multiple customers invisible to each other, 【Send Separately】 is preferred over BCC (see § Send Separately).
💡 Learning Tips
| Scenario | Recommendation |
|---|---|
| 🚪 Master multiple entry points | Try Compose from contact management / search results etc. and find your favorite |
| 📋 Use CC and BCC wisely | CC improves team collaboration; BCC protects customer privacy |
| 🔒 Master Send Separately | When sending similar content to multiple people without letting them know each other → always use Send Separately |
| 📊 Leverage email tracking | Gauge customer intent from read behavior; adjust follow-up strategy |
| ✍️ Set up a professional signature | Complete contact info + company info = key to a great impression |
📚 Related Features
| Topic | Link | Description |
|---|---|---|
| 🚀 Mass Email | email-mass-sending | Large-scale outreach by tag / view (≠ Compose) |
| 📧 Smart Follow-up Plan | email-sequence-guide | Multi-round automated follow-up, saves labor |
| 🎨 Email Editing | email-editing | Rich text / images / attachments / variables |
| 📊 Email Tracking | email-tracking | Track opens / clicks, silent and unobtrusive |
| 📨 Email Account | email-account | Bind personal / business mailboxes |
| ✍️ Email Signature | email-signature | Multiple signatures + default signature |
| 📬 Receive New Emails | check-new-emails | Inbox management + AI categorization |
🔗 Permalink: https://laifa.xin/zhinan/compose-new-email