✨ Send Your First Trackable Email

After 📚saving your first batch of customer emails, you're probably eager to reach out. Sending a professional, personalized one-to-one email is a great way to kick off effective communication.

Even better, 👉 Laifaxin helps you track whether the email was opened — no more guessing!

Goal of This Guide

Walk you through binding your work mailbox, then sending your first new email to a saved contact, and successfully enabling email tracking!

1. Bind Your Work Mailbox

So that customers see your familiar work mailbox address when they receive your email, we first need to bind your mailbox to Laifaxin.

1. Open mailbox account management:

   • After logging in, click Settings > Mailbox Accounts in the left navigation.
   • Or go directly to: https://web.laifaxin.com/settings/accounts

   

   Figure: Entering the mailbox account management page.

2. Start binding:

   • On the "Mailbox Accounts" page, click 【+ New】 in the top right.

3. Fill in mailbox info and configure:

   • Email and password: enter your work email address and login password or app password / authorization code.
     • Very important: Many providers (Gmail, Outlook, QQ, 163, etc.) require an app password (not the login password) when signing in from third-party platforms.
     • Not sure how to get an app password? See: 📚Mainstream Mailbox App Password Guide
   • Incoming/outgoing servers: The system usually auto-fills server info for mainstream providers. If not, click 【Server Configuration】 to enter IMAP and SMTP server details manually.

   

   Figure: Fill in mailbox binding info.

4. Verify and save:

   • Click 【Verify and Save】. If everything is correct, you'll see "Account added successfully" — your mailbox is bound!
   • Details: 📚Mailbox Account Binding and Management.

2. Send Your First Trackable Email

With the mailbox bound, you're ready to send!

1. Find the contact:

   • Go to Customer Management > Contacts and find your target contact.

2. Compose a new email:

   • Hover over the contact's email address and click the envelope ✉️ 【Send Email】 icon.

   

   Figure: Quickly compose a new email from the contacts list.

3. Write the email content:

   • Recipient and sender mailbox will be auto-filled.
   • Write a clear subject and simple body.
   • Email editing tips? See: 📚Email Editing Guide

4. Enable email tracking:

   • At the bottom of the email composer, be sure to check the 【☑️ Email Tracking】 option.
   • Why enable tracking? So you can know whether your customer opened your email, how many times, and when and where — invaluable for gauging intent and timing your follow-up.

   

   Figure: Be sure to enable "Email Tracking".

5. Send the email:

   • Review and click 【Send】 in the bottom right.

3. Check Tracking Status

After sending, find your email in Email > Sent and watch its tracking status:

• Gray eye 👀: email was sent but not yet read.
• Green eye 👁️‍🗨️ with a number: congrats — the recipient opened your email, with the number showing the open count.

Figure: Check email tracking status in Sent.

Sent Successfully with Tracking!

You've mastered the key step of precise one-to-one communication and customer behavior insight!

➡️ Next, experience more efficient batch outreach: 📚Send 100 Emails in Bulk and Track Results

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4. Expansion & Resources

1. FAQ

• ❓ Why must I use an "app password" instead of my login password?

  • A: It's a security mechanism. Using an app password avoids exposing your real login password in third-party apps. Even if the app password leaks, you can disable it anytime without affecting your main account.

• ❓ What's the most common reason mailbox binding fails?

  • A: Most common reasons: 1) wrong password / app password; 2) IMAP/SMTP not enabled in your mailbox provider; 3) wrong server address or port. Check them one by one.

• ❓ Why can't I see tracking status after enabling tracking?

  • A: Email tracking works by embedding a 1-pixel transparent image in the email. If the recipient's client blocks image loading, or they read emails in plain text mode, tracking may not work.

2. Learning Tips

• ✅ Polish sender info: In Mailbox Accounts settings, make sure your "From Name" is a professional English name or brand name — this builds trust.
• ✅ Set up a professional signature: Before sending your first email, create a professional signature with your contact info in 📚Email Signature and set it as default.
• ✅ Don't mass send right away: After binding a new mailbox, spend a few days sending small volumes manually one-to-one. Normal conversations with customers help "warm up" the mailbox and improve later mass send deliverability.

3. Related Reading

• 📚Mailbox Account Binding and Management

  • Dive into all details and advanced settings of mailbox binding.

• 📚Email Tracking Explained

  • Learn how to deeply interpret tracking logs and see the full picture of customer behavior.

• 📚How to Create a Professional Email Signature

  • Learn how to design a polished, information-rich email signature that boosts your professional image.

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